Dear respectful Owners,
We regret all being in this difficult position this year due to the spread of the Coronavirus. Who could have imagined that after so many difficult years with tourism and successes, there would be such a big problem with a virus?
Despite the unprecedented times, we are here and prepare daily for the long return to normality. The course is not and will not be easy. You have our commitment for continuing and uninterrupted support.
Nothing now seems the same. Nevertheless, as before, we believe that honesty, accuracy and communication will provide us with the competitive edge that we need in these times.
Important element for all of us is to save as much of this tourist season as possible. In that direction we are doing the following:
Even though different governments seem to have decide to start at different times, they all seem to agree that starting up the summer season is now official.
Flight companies are finally announcing the relounge of their summer flights. Ferry schedules, capacities and most importantly the way we can travel this summer is becoming more and more evident.
Our suggestion is to have your houses ready at least a week before the officially government announced date.
We do get this question a lot. None really knows, except maybe for the experts. Considering what we had to do with H1N1 a few years ago, we may need to get used to the virus presence. The impact of the previous virus of course was minimal, so not many had gained any experience.
Having personally dealt and handled the only declared H1N1 incident of tourists in Corfu, it can easily be conclude there is no comparison.
With all the necessary changes set in place (cleaning procedures, emergency agreement, prices, offers), we are now ready to face these challenging times together with hope and the necessary flexibility to be competitive the moment the season starts taking off.
This will not be an easy re-start. Things seem to change by the hour nowadays. We will face it though together.
We regret to say that, up to this moment, this crisis does seem to affect next year too.
We simply cannot determine the extend yet. Our intention is revisit the subject with each and everyone of you as soon as possible and by the 20th of September the latest.
Clients are simply scared at the moment and some of them are facing difficult job prospects.
Prices are already available for 2021 for clients to move there holiday dates with no extra charges.
We would like to thank all of you that have already agreed to this. It really helps to turn cancellations into future bookings.
Cleaning will play a vital part in the tourist season this, year as it is most important to keep the houses safe and ourselves too. We are waiting for official confirmation in order to finalize the cleaning procedure, but we do have the following in place and a few tips available.
This procedure is open for discussion and was drafted with the help and feedback of many owners like yourselves.
In order to visualize this, let's consider the following practical example:
Pre-Cleaning (protects the cleaner)
One of the first actions is to remove the aircon filters and put them in a washing basin to clean. During the summer it is difficult to clean without the aircon on. This step is to ensure that by the second step the aircon will be usable for the cleaner to use if she so desires.
A diluted disinfectant spray is used on all the common surfaces like keys, locks, balstraits, wash basins, door handles, chairs etc. The surfaces are let to dry out for about 10 mins or more. Also this spray should be used on sofa surfaces, armchairs, bedside walls up to a logical height and generally all other walls that can be accidentally touched.
The cleaner will then leave the house for 20 to 40 minutes and let the air-conditioning to operate while the house windows are open.
The cleaner will then go through and clean all the surfaces that were previously sprayed (where possible).
This is the normal cleaning that happens during every arrival. It is good to include a more thorough approach starting from bathrooms to kitchen to bedrooms and to the lounge area eventually.
More surfaces should be included that it is possible for people to use their hands on like the walls of the bedrooms, or narrow corridors up to a certain height.
Also kitchen chairs and stools. By the end of this stage, the cleaner will need to notify us that the house is ready for them to arrive.
After-Cleaning (protects the client)
This is a copy of the Pre-Cleaning, using exactly the same material that was used in Pre-cleaning. This material will be let to dry out for at least 20 mins before the houses are locked up for next clients arrival. Windows need to be left open so that the air circulates.
Special care should be taken to clean the keys of the property.
Due to various government restrictions, April bookings had been cancelled completely. Payments have been 100% refunded back to clients. There was unfortunately very little time for us to react, as the flights were getting cancelled last minute.
With numerous flight cancellations taking place and flights companies announced cancelled schedules in a more timely manner, Clients had more time to react. Thus the amount of clients changing their dates had increased. We are postponing as many of these cancellations as we can, to give time to clients and us to react.
Up until now flights concerning our clients were reported being cancelled up to the 8th of July 2020.
Thankfully more and more companies are now announcing new dates.
The short answer is yes. If a client wants to cancel and there is a health issue involved, we have to give a full refund of all deposits paid. Clients that move their holidays next year or the end of the season, receive an 18 month voucher.
Client reserve the right to change their mind. This (depending on the form of payment) may lead to a ChargeBack, which is handled by our issuing bank and theirs directly and it forces us to return the deposit nonetheless. This should have been in short a very rare and difficult situation to handle, as institutions like Visa, MasterCARD etc operate under Force Majeure as normal.
This events are unfortunately increasing.
We issue a full refund too. We also offer the alternative of a voucher. Travel bans are also followed with government restrictions and regulations, which are different for each country. Countries that do not work together or force 2 weeks quarantine, simply make it impossible for clients to travel.
"Flexible last minute offers" is a tool implemented internally by Eos Villas in order to help owners manage their prices in this very competitive environment. We do understand that last minute offers are not for every owner and that you may not like to use this tool at all.
Following your feedback we have adjusted the use of this tool and we will proceed with a more practical approach and call you whenever we are ready to adjust offered prices or need to give a special offer to a client.
To find more about, please visit the page below:
This document is updated frequently and adapted to the new realities we face.
Last update: 16/May/2020
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