: 12 Dec 2018, : 2.1
1.- MAKING A BOOKING AND PAYING FOR YOUR HOLIDAY
2.- THE PRICE OF YOUR HOLIDAYThe price of your holiday arrangements will be calculated using exchange rates quoted in your correspondence only, should a payment is made with a different to Euro currency.
We reserve the right to amend the price of unsold services at any time. At very special circumstances we may need to correct errors in the prices of confirmed holidays.
The price of confirmed service is subject at all times to changes in transfer costs and any other transport type changes, which are part of our contracts with transport suppliers, cruise ship operators and any other transport provider; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges and/or additional services or travel arrangements.
There will be no change made to the price of your holiday within 21 days of your departure nor will refunds be paid during this period.
2a.- LOCAL TAXES AND CHARGESAny additional or newly imposed government taxes or charges are not included in our agreement with you, as long as it relates to the final price of your holiday and you may need to pay them locally. Eos Villas can not be held responsible for such a change.
3.- CUTTING YOUR HOLIDAY SHORTShould you cut your holiday short, cost of services not used cannot be refunded and we need to know immediately. Especially for transfer arrangements which have been pre-paid already to the transport provider, we will try to use the costs to find you an alternative arrangement. Please note that extra fees may apply for the alteration.
Specifically, if you have no reasonable cause for complaint about the standard of accommodation and/or services provided, or have not notified us on time, we will not offer you any refund for that part of the services not completed, or be liable for any associated costs you may incur.
We strongly advise that you have a travel insurance already in place that will cover such eventualities and make demands directly with them.
4.- CHANGES BY YOUAfter confirming your holiday, you are welcome to make any alterations to it. It is important that you let us know immediately. You can phone or email us and you have to wait for a receipt confirmation email of the details of your request.
We will do our utmost to fulfil your requirements. Cancellation and modifications fees might apply, which we will try to keep at a minimum.
Any requested modification cannot be guaranteed until it is accepted by the provider/supplier/owner of the service and is then explicitly stated on an Updated Confirmation Email. Extra fees that may incur by this change will be charged accordingly and may increase closer to your departure date.
You may transfer your booking to another suitable person provided that we are notified no later than 14 days before you are due to depart.
If the changes cannot be fulfilled and your wish not to proceed, we will treat this as a cancellation by you. A cancellation fee may be payable.
5.- IF YOU CANCELIf you cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and at open office hours (excluding weekends).
a.- Accommodation cancellation chargesIf you have to cancel your holiday, you may be liable for a refund.
Refunds only apply for the accommodation balance payments and if a full rate of the accommodation has been paid. The following scheme applies:
b.- Transfers, car hire, boat hire, excursionsThese arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.
You should be able to reclaim these charges under the terms of your private insurance policy and we will provide you with proof of payment to do so.
If not all of your party cancels (partial cancellation), the same cancellation policy will apply to this part of the arrangement and the rest of the party will be able to travel using the existing reservation.
Provided that the provider/supplier/owner does not charge us, you will be able to transfer those arrangement to new people in your party.
5a.- BOOKING AMENDMENTS BY YOUCertain travel arrangements may not be amended after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
6.- ALTERATIONS AND CANCELLATIONS BY USOccasionally, we may have to make changes to your holiday arrangements and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your travel arrangements.
For example, for transfer or excursion arrangements, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it, following the suppliers cancellation policy. In such a case a full refund will apply.
However, we will not cancel your travel arrangements except for reasons of force majeure or failure by you to pay your final balance.
6a.-COMPENSATION FOR MAJOR CHANGES & CANCELLATIONSThose terms apply for holidays and services that were booked directly with Eos Villas and not through another agent or booking service.
7.- PASSPORTS, VISAS AND HEALTH REQUIREMENTSPassport and visa requirements vary depending on your destination. Please contact the relevant consulate to check any restrictions that may apply. Please check requirements have not changed before you depart. Eos Villas has no liability and you will have to pay Eos Villas any costs which Eos Villas incurs through helping you because of such failure on your part. Furthermore, you need to make sure you bring required medication with you. Eos Villas will not be liable for such omissions or any illness that might occur during your holiday.
8.- DEALING WITH COMPLAINTSEos Villas will make every effort to make your holiday as enjoyable and stress free as possible. Most problems can be sorted out straight away if we know about them on time. If you have a complaint, you must advise Eos Villas straight away and the supplier of the service(s) in question. Any verbal notification must be confirmed in writing as soon as possible. You may also contact us directly using the emergency telephone number enclosed with your travel documents. That number will put you in touch with one of our employees who will take all reasonable steps to help you.
9.- BEHAVIOURYou must not behave in a way which may cause distress or annoyance to others. If, in the opinion of ourselves, any accommodations manager or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or the supplier concerned. In this situation, our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager, property owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
9a.- ACCOMMODATION BREAKAGESFurther to the above, each party booking an Eos property is advised to pay 5.00 Euro per person and per property’s maximum occupancy, for a Breakage Damage Insurance (BDI) or a security cash deposit equal to 300.00 Euro, on arrival.
This optional BDI must be paid at the same time with accommodation balance and will cover any accidental breakages to the property, so that they can be replaced in time for the guests to follow.
The BDI covers all the accidental breakages into the interior or exterior of the property, including for example: torn sofas, chairs, glasses, plates, spillages, tables, sun beds and umbrellas (which can easily be blown away on an afternoon breeze and they will be expensive to be replaced).
BDI will cover any damages up to a maximum of 300.00 Euro per booking and .
9b.-SINGLE SEX or YOUNG PARTIESAll single sex and/or young parties will be charged a REFUNDABLE Security Deposit, which will be included on the confirmation invoice and is payable with the holiday balance. Villa owners require us to charge higher levels of BDI (see above) for single sex and/or young parties. It is entirely on quests’ responsibility to inform Eos Villas in advance if the party booked is a single sex or a young party. In case that guests neglected to do so and the owner or Eos Villas staff report any violence, damages, unnecessary noise or lack of respect to the property, the neighbourhood or to the maintenance staff, during their stay, guests will be asked immediately to leave the property and will have to pay in full for any damages / losses created.
9c.- PETS / ANIMALSEos Villas / properties can specifically be booked for normal holiday use and pets/animals are strictly NOT allowed. Guide and assistance dogs can exceptionally be allowed, with the permission of the property owner and WE NEED to be contacted in advance for receiving the relevant permission. Failing to do so, guests might be asked to leave the property without any compensation.
10.- ACCOMMODATION SAFETYIf you have children in your party, before booking accommodation with Eos Villas, please submit questions via email that will help you choose a villa that is most suitable for your needs. Eos Villas will be pleased to answer your questions or concerns. Despite Eos Villas’ efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Some properties may have low walls, steps inside and out of the property, night balconies with railings and nearby driveways and roads. No accommodation can be considered perfectly child safe and where our property description mentions ‘child safe’ areas, these are subjective and may not offer the same safety that you expect for your family.
11.- FORCE MAJEUREExcept where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice conditions and all similar events outside our or the supplier(s) concerns control.
12.- OUR RESPONSIBILITY FOR YOUR HOLIDAY(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Tours Regulations as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
12b.- BUILDING WORKSTemporarily, building work and its associated noise can be unavoidable. We do not control such an issue and we do not receive advance notice of the time it will begin. Most minor refurbishments and / or maintenance works being carried out at other properties in the area would not affect your holiday, but, whenever we are aware of works taking place that may reasonably be considered as significant and might to seriously impair the enjoyment of your holiday, we will notify you immediately.
In such a case and should the conditions and our availability allow us, we will do our up-most to transfer you to another freehold property.
12c.-SWIMMING POOLSPool sizes on Eos descriptions are approximate and only for guidance.
Pools are cleaned / maintained regularly, mainly due at times that you are not bothered, unless unforeseen reasons impose the opposite.
13.- PROMPT ASSISTANCE IN RESORTIf the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
14.- CONDITIONS OF SUPPLIERSMany of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will not form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.
15.- DELAYS AND OTHER TRAVEL INFORMATIONIf you or any member of your party miss your transport arrangement or you are subject to a delay of over 3 hours for any reason, you must contact us and supplier concerned immediately.
Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.
The carrier(s), transfer timings and types of transportation mentioned on your confirmation invoice are for guidance only and are subject to alteration and re-confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest transfer timings will be shown on your tickets which will be handed to you on each embarkation.
A delay or cancellation to your transfers does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
16.- SPECIAL REQUESTSAny special requests must be advised to us at the time of booking e.g. cot, high chair, folding bed, particular facility at a villa or boat, etc. You should then confirm your requests in writing/email.
Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.
We will inform the relevant owner / supplier of such request.
The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the owner / supplier is not confirmation that the request will be met.
Failure to meet any special request will not be a breech of contract on our part unless the request has been specifically confirmed.
We do not make bookings or arrangements that are conditional upon any special request being met.
17.- DISABILITIES AND MEDICAL PROBLEMSWe are not a specialist disabled holiday company. If you or any member of your party has medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.
We may require you to produce a doctor’s certificate certifying that you are fit to participate.
Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
18.- ADVANCE PASSENGER INFORMATIONAccording to the existing regulations all clients staying in a holiday property have to be registered on owner’s tax book. This data will be collected after you make your booking with Eos Villas and we will treat it as a confidential information.
19.- LAW AND JURISDICTIONThese Booking Conditions and any agreement to which they apply are governed in all respects by Greek law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Greece only.
20.- ACCURACY OF PRICES AND INFORMATIONWe will do our best so that all the information and prices on our website are accurate. However changes and errors can occur. We reserve the right to correct prices and other details in any circumstances. Please check the price and other details relating to the arrangements that you wish to book before your booking is confirmed. Our website is the only reference relating to the services we provide.
21.- INSURANCEWhen booking with us, it is advised/required that you have adequate insurance in place. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.
• names, passport numbers, dates of birth and contact details
• credit/ debit card or other payment details
• special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements
For the information that is considered “sensitive personal data” we will cater not to disclose to a third party.
However, we may need customer list information with the minimal needed personal information in order to help the supplier/provider/owner fulfil the services requested. Also local law may require certain information to be recorded by us or the supplier/provider/owner in order to be available for the local authorities in case of inspection. We have taken all reasonable steps to have appropriate security measures in place to protect your information.